Capital One Sr Associate- Data Process Manager Workforce Experience Work Home 

United States, Oregon 

36261570

Locations: US Remote, United States of America Sr. Associate- Data Process Manager, Workforce Experience (Work From Home)

As a Data Process Manager, Sr. Associate, you will partner with Data Analysts in delivering flawlessly executed processes and data reports that improve business efficiency and drive results. You will work collaboratively with Data Analysis Leads, Tech teams and other Stakeholders as needed on tasks using a range of data sources and analytic tools to support critical business initiatives. You will partner with Operations Managers and leaders to track key metrics and support day-to-day management of business needs. You will manage and monitor processes to ensure they are followed correctly and contribute to ongoing process refinement.

Responsibilities of this role may include:

• Create new report/dashboards as well as deploying enhancements to existing reports/dashboards

• Create basic data scripts

• Assist with data ecosystem and infrastructure enhancements

• Perform and administrate release management

• Manage reports and dashboards for Leaders/Stakeholders to track key metrics and support day to day management of the business

• Modify data scripts necessitated by changes in upstream/downstream environments

• Run and manage existing data production jobs while providing quality oversight on timely and accurate delivery

• Contribute towards User Acceptance Testing for new data sources

• Run the data product Governance process for the team

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

package from the associate. Requirements are subject to change, as new systems and

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year experience in SQL programming and Visualization

• At least 1 year of experience in Process management or Project management

Preferred Qualifications:

• Bachelor's Degree OR military experience

• 2+ years of experience in SQL programming, Visualization, or SQL

• 2+ years of experience in Process management or Project management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.