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Bank Of America Technology Operations Specialist United States, Virginia, Richmond 359455853
Responsibilities include, but not limited to:
Use of monitoring tools to proactively identify and research potential production incidents.
Respond to alerts regarding potential production incidents.
Escalate to advanced support as needed for problem resolution.
Perform trending and analysis using monitoring tools and reports to proactively identify and address potential issues prior to production impact.
Perform all environment routing, cycling, and implementation of splash pages.
Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
Execute procedures reliably and escalate appropriately to solve incidents quickly.
Manages stability, resiliency, reliability, and performance of supported systems
Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
Provides release support when needed and manages engagement across audiences
Provides full lifecycle management of the infrastructure and application environments
Required Qualifications:
5 years' experience in IT production support or equivalent.
1+ year of experience in Splunk, SiteScope, Tivoli Netcool/Web GUI,
Experience with HVD, Windows
Experience in a large IT production support environment
Basic understanding/exposure to ITIL/ITSM.
Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems.
Proven team player who can work comfortably in a multicultural environment.
Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure.
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
Ability to work in non-contiguous shifts including weekend days.
DesiredQualifications:
ITIL Foundation/Intermediary certification
Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management
Skills:
Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
Collaboration
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