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Bank Of America Technology Operations Specialist United States, North Carolina, Charlotte 262542590
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.
Responsibilities:
Batch and Feed Management – monitor multiple batch processes to completion, investigating and resolving any issues
Alert Management – timely response, analysis, and resolution of issues identified through monitoring
Knowledge Management - create support documentation and update existing documentation
Incident Management – creation of INC in clear business language, maintaining open communication while INC is worked upon, following proper escalation channels
Application support – provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action
Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals.
Reporting - Utilize framework tools such as ITSM, ITRS, etc. for making updates and producing reports.
Required Qualification :
2-5 years in an application support position with hands-on experience supporting client applications
Strong knowledge of Autosys
Strong knowledge of UNIX and Shell scripting
Good knowledge of SQL, Oracle, Hadoop, or similar DBMS
Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
Ability to learn quickly and independently
Motivation to continuously improve themselves and the environment
Desired Qualification :
Ability to work in a multi-regional team.
Enterprise Monitoring – ITRS Geneos, Splunk, NEWS
Knowledge of Software Development Life Cycle.
Working knowledge of ITIL.
Excellent project and time management skills.
Documentation (Confluence)
Financial industry experience.
Skills:
Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
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