Snowflake SENIOR MANAGER ORDER MANAGEMENT & BILLING OPS 

India, Maharashtra, Pune 

357025856

Operations:

• Knowledge of all aspects of day-to-day operations to process orders with familiarity in using SFDC and Workday Financials

• Responsible for accuracy of data flowing from Salesforce to downstream systems including Workday and Metering Engine

• Responsible for completion of all assigned month end activities related to Order Management and billing operations

• Serve as a subject matter expert and point of contact for questions regarding deal bookings and billing-related questions

• Collaborate with cross-functional teams such as collections, revenue, commissions and tax to troubleshoot issues and streamline processes

• Resolve and track issues related to order forms and non-standard deals

• Experience working with IT, Deal Desk, Billing, Legal and other cross-functional teams to resolve discrepancies and ensure timely booking with accuracy

• Provide input for on-going development and improvement on systems and operational procedures.

• Collaborate in system implementation or enhancement projects and assist with UAT as needed

• Participate in the development of metrics and system capabilities to better reconcile and report on global orders-related data

• Coordinate and ensure ongoing compliance with SOX.

• Review and update process documentation (SOPs) at regular intervalsAssist the external audit team regarding all quarterly and annual audit requirements

• Prepare ad hoc analysis and reporting as required

People Management

• Manage and mentor a team of analysts responsible to review order forms, purchase orders, sales related agreements including professional services in Salesforce and Workday as per companies’ terms and policies

• Set / cascade annual goals to the team and articulate them to monthly / quarterly goals

• Set performance standards and hold team members accountable for the deliverables

• Ensure motivation levels are maintained at the highest level for efficient delivery of agreed SLAs

• Coordinate with functional managers to get inputs regarding candidates performance

• Hold regular individual / team meetings to give feedback on performance

• Identify training needs for the individual team members based on performance evaluation

What we are looking for

• Bachelor’s degree in finance or its equivalent. MBA Preferred

• Track record of successful process improvements and automation

• 10+ years of software/ SAAS experience in deal desk, order management, billing and accounts receivable experience preferred

• Demonstrate high energy with the ability to remain flexible and change priorities in a challenging and fast paced environment

• Eagerness to learn and take on challenges in a rapidly growing and dynamic environment

• Outstanding oral communication, analytical and written skills, with good command over English

• Excellent computer skills with MS Office including MS Excel and Google Workspace Suite

• Salesforce CPQ experience required, and Workday Financial experience preferred

• Must be a team player and Self Starter

• Ability to build teams, strong cross-functional relationships and work collaboratively

• Ability to manage through change and to lead change when appropriate

• Attention to detail, organized and thorough with the desire for continuous improvement

• Adapts quickly to changes in a dynamic organizational structure and business processes