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Bank Of America Sr Business Controls Specialist - GCAOO QC/QA United States, Texas, Fort Worth 351246528
Line of Business Job Description:
Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
The GCAOO QC/QC Employee Readiness Specialist performs training across multiple QC/QA teams specific to the quality application, Integrated Quality Solution (IQS), and process training for the effective testing of customer due diligence requirements. This role will support the required training of newly onboarded QC/QA testing teams as well as ongoing QC/QA tester performance measurements that ensure the repeatability and reproducibility of results across the centralized team.
Role Responsibilities:
- Lead in the delivery of trainings aimed at providing a strong understanding of the quality application, IQS, as well as process related training to effectively execute QC/QA testing.
- Tasked with the development of new content and materials related to training topics, standard operating procedures, and/or ever evolving changes within Global Financial Crimes/AML.
- Proven ability to communicate effectively with learners, peers, and management. Being able to deliver training materials, provide coaching, and deliver reporting in a manner that is clear and succinct.
- Must be adaptable to ever changing environments, demonstrates forethought and preparedness should the need arise related to training deliverables and subject content.
- Ability to motivate and foster development of others. Serving as a primary point of contact for those assigned to the various training initiatives.
- Proven problem solver with a track record of overcoming challenges, thinking outside the box, and providing solution driven feedback.
Require experience:
- 2-5+ years of Anti Money Laundering, Risk, Audit and / or governance and compliance background
- Demonstrated ability to lead the delivery of trainings aimed at providing a strong understanding of the quality application, IQS, as well as process related training to effectively execute QC/QA testing.
- Demonstrated ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
- Proven ability to communicate effectively with learners, peers, and management.
Preferred skills:
- Direct AML IL/QA and/or business controls experience
- Direct team training experience
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
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