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Apple RCC Vendor Manager United States, Texas, Austin 350894004
21.11.2024
Minimum Qualifications
- 7 years experience managing vendors or procurement required
- 5 years of contact center experience
- Experience communicating complex issues and influencing others internally and externally
- Experience acting as a liaison between partners such as the business, cross-functional partners and outsource partners
Preferred Qualifications
- 10 years experience managing vendors or procurement required
- Ability to think strategically and creatively while applying sound business judgment and quantitative analytics
- Analyze business operations data including all contact center operational metrics and customer satisfaction surveys to identify practical trends
- Comfortable with ambiguity and a rapidly evolving business environment
- COPC certification
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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