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Apple RCC Optimization Program Manager United States, Texas, Austin 244795216
06.02.2025
Description
Responsibilities: Assess current business processes for improvement opportunities to assist in the creation and ongoing maintenance of the RCC roadmap for both capital and non-capital work Consult with Project Teams on high-level requirements and strategies that impact RCC’s strategic marketplace teams ensuring the highest level of customer experience in a scalable manner
Minimum Qualifications
- 7+ years of program and/or project management experience
- 3+ years demonstrated experience working in a global capacity
- Ability to communicate quickly and effectively, vertically and horizontally throughout the organization at all levels and across multiple teams
- Consistent track record of prioritizing multiple projects and meeting deadlines; focusing on the most important project in a constantly evolving environment
- Thrives in a fast-paced, ambiguous environment operating at both strategic and tactical levels
- Proven analytical skills and data-driven decision making including quantifying results of strategic and tactical initiatives
- Relevant degree or equivalent e-Commerce experience
Preferred Qualifications
- BA/BS in related filed or equivalent experience, MBA/MA or advanced degree preferred
- Contact center experience a plus
- Passionate and self-motivated, with excellent organizational and time management skills
- Ambitious and self-directed, with exceptional decision-making abilities, and a passion for the customer experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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