Uber People Content Specialist 

United States, West Virginia 

347280532

About the Role

As People Content Specialist, you will contribute to an effortless employee experience by supporting the build-out and day-to-day maintenance of our knowledge base in ServiceNow. In this highly collaborative role, you will work closely with the Knowledge Manager, Content Specialists, Content Owners and Product team to maintain and continuously improve our People information, ensuring it is easily accessible to our 20,000+ employees.

What You'll Do

• Manage a backlog of content priorities to ensure content quality, availability, and searchability to promote employee self-service.
• Support the roll-out of new content with global and regional content owners to ensure we have relevant, high-quality content.
• Monitor content performance metrics and feedback to prioritize content initiatives.
• Develop content templates and microsites to enable employee self-service and ensure content stays organized, interactive, searchable, and relevant.
• Provide training and support to Content Owners, ensuring they have the knowledge, tools, and skills to contribute and maintain engaging content.
• Participate in the overall efforts aiming at improving the global content management tools, including ServiceNow platform features and be proactive in providing feedback.

Basic Qualifications

• Minimum of 3+ years of experience
• Intermediate HTML knowledge

Preferred Qualifications

• Knowledge Management: 2+ years of experience in Knowledge/Content Management or Strategy, Information Architecture, Digital Marketing/Digital Media, or Communications.
• Understanding/background of content management systems and search engine optimization principles.
• Proven stakeholder management experience with strong communication skills both written and verbal.
• A flexible self-starter with the ability to prioritize and drive projects to completion.
• Basic HTML knowledge to create/edit content templates.
• ServiceNow experience: 1 to 3 years of relevant experience using ServiceNow for knowledge management purposes, including managing employee-facing knowledge bases, role-specific knowledge articles, use of knowledge blocks.
• Ability to simplify complex content to promote self-service knowledge.
• An eye for effective UX / UI and a customer-centric mindset and full commitment to create a positive user experience.
• Well-developed project management skills.

For Chicago, IL-based roles: The base salary range for this role is USD$81,000 per year - USD$90,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$81,000 per year - USD$90,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$90,000 per year - USD$100,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$90,000 per year - USD$100,000 per year.