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Apple Production Support Engineer Retail Engineering Early Career United States, Texas, Austin 345814441
05.12.2024
Description
- Managing & communicating carriers activation related issues across multiple platforms and systems. - Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.- Assisting with the support strategy for new product and feature launches.- Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.
Minimum Qualifications
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
- Related software engineering internship or job experience.
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
Preferred Qualifications
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes.
- Experience with data visualization and analysis tools such as Tableau or Power BI.
- Ability to simplify and present complex technical issues in a clear, concise manner.
- Prior experience in Retail environments or supporting retail applications is highly advantageous.
- Proficiency in ITIL practices, including incident, problem, and change management.
- Coding knowledge in Java and familiarity with related frameworks.
- Experience with SQL and leveraging databases for data analysis.
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms.
- Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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