Your role and responsibilities
Key Responsibilities:
- Gather and document functional and business requirements from the client, as well as translate them into a solution design and specific technical requirements, ensure the solution has alignment to the clients use cases and provides maximum solution value, and is within scope of Apptio products/services.
- Configure, test, & document Apptio dashboards, reports and underlying data models to meet the functional design and specifications.
- Work closely with other consultants in the organization to leverage skill sets and deliverables.
- Provide end user training as needed.
- Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
- Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
- Work with content management to channel commonalities across customers into best practice processes & product-delivered templates.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
- 7+ years of experience in a business analyst, consulting, or technical analyst role
- Experience with Excel, SQL, relational databases or business intelligence software.
- Customer facing experience in system implementation
- Ability to demonstrate experience with data analysis and data manipulation.
- Education in Engineering, Computer Science, MIS, Finance or equivalent experience
Preferred technical and professional experience
- Consulting experience in enterprise systems implementations
- Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc.
- Skilled at working with large data sets, quickly detecting and resolving data-related issues.
