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Capital One Associate Support Engineer 
Mexico, Mexico City 
344189076

20.07.2024
WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Associate, Support Engineer


Responsibilities:

  • Help users complete provisioning and onboarding technology set-up

  • Provide support for a fast growing group of team members in multiple divisions

  • Top notch customer focused support

  • Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users

  • Perform other tasks as needed by the Site Operations Lead and Asset Management leadership

  • Excellent written and verbal communication skills

  • Engaged in cross-train efforts amongst peers where applicable

  • Contribute to site level operational readiness, process improvements

  • Effectively manages up as needed

  • Self-aware of gaps in skills, works to improve

  • Frequent collaboration with site lead, acting as back-up when delegated to

  • Cross platform collaboration with immediate peers

  • Define, implement, and leverage process (change, incident, problem) management functions

Basic Qualifications:

  • Intermediate-Advanced English fluency

  • High School Diploma, GED, or equivalent certification

  • At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs

  • At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

Preferred Qualifications

  • Bachelor’s Degree

  • 3+ years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs

  • 3+ years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

  • 1+ years of experience with Active Directory services integration

  • 1+ years of experience with Google suite applications

  • 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)

  • 1+ years of experience in MDM solution (Airwatch)

  • ITIL certification or A+ certification

  • Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience

  • Windows 10 Certificate or 2+ years of equivalent Windows OS support experience