המקום בו המומחים והחברות הטובות ביותר נפגשים
Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide support for a fast growing group of team members in multiple divisions
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware of gaps in skills, works to improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Define, implement, and leverage process (change, incident, problem) management functions
Basic Qualifications:
Intermediate-Advanced English fluency
High School Diploma, GED, or equivalent certification
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
Preferred Qualifications
Bachelor’s Degree
3+ years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
3+ years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
משרות נוספות שיכולות לעניין אותך