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Tesla Service Advisor 
United States, Texas, Houston 
3396712

23.06.2024
What You’ll Do
  • Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
  • Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
  • Conduct transactions, guide customers through corrections, and summarize repair work performed
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
What You’ll Bring
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies
  • Ability to manage multiple priorities in order to meet business critical deadlines
  • Valid driver's license required