Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
What You’ll Bring
Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
Proactive willingness to learn emerging automotive technologies
Ability to manage multiple priorities in order to meet business critical deadlines
Must have a valid driver’s license in country of employment