Bank Of America Sr Business Control Specialist - Global Operations 

United States, North Carolina, Charlotte 

339139772

Job Description:

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Proven ability to work with a diverse group of business partners spanning multiple lines of business/functional areas (FLU COO, Global Financial Crimes group, Client off-boarding, Refresh Operations and Outreach teams )
• Identifying and resolving data or process issues
• Effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment
• Navigate the enterprise / source information across multiple functions
• Preparing presentations for Senior Management
• Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF
• Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans
• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management
• Acts as an ambassador of the risk culture

Required Qualifications:

• 2+ years of experience with business support management in a business environment, risk management, and/or AML Know-Your-Client/Client Due Diligence (KYC/CDD disciplines in a global investment bank)
• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight Awareness and understanding of the wider business, market and regulatory environment
• Ability to interact and influence across all levels of the organization
• Excellent verbal, written, and interpersonal communication skills
• Data management experience (data quality, governance, etc.)
• Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience
• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
• Control focused mindset and relative understanding of regulatory and reputational risks by applying adequate business context for appropriate groups like audit, regulators
• Ability to manage multiple projects at once by prioritization and meeting deadlines
• Able to identify and remediate risks in a timely manner
• Critical thinker; ability to analyze problems and identify both tactical and strategic solutions to address

Desired Qualifications:

• Knowledge of AML and/or GBGM businesses
• Ability to assess the effectiveness of arrangements to deliver effective governance, oversight and controls in the business
• Project management, ability to deliver change at program level
• Strong interpersonal and overall communication skills (written and verbal)
• Must be flexible and have experience working in a fast paced & high pressure environment

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information

1st shift (United States of America)