Bank Of America Sr Business Control Specialist - Global Payments Operations 

United States, Pennsylvania, Scranton 

105184536

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• Excellent project management, interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
• Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view
• Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner
• Proficient in Microsoft Suites (i.e., Outlook, Excel, and PowerPoint)

Desired Qualifications:

• Minimum 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.
• Individual with desire to learn and teach others, high energy, positive attitude and be a leader through change
• Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations
• Effectively manages conflict within and across teams while standing up for what is right even when challenged
• Holds self and others accountable for managing risk
• Professionalism, dependability, integrity, and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment
• Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines.

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

1st shift (United States of America)