Philips Product Support Specialist ultrasound 

United States, District of Columbia, Washington 

339041522

Product Support Specialist (ultrasound)
Job Description

As a Product Support Engineer, you will be providing expert level technical support to worldwide response centers and field product specialists.

Your role:

• Developing and implementing action plans for escalated customer sites.
• Developing service communications (service bulletins, field change orders) for distribution to the field service organization and updates to knowledge management systems.
• Maximizing customer satisfaction with our current products through timely and responsive monitoring of product reliability and performance data.
• Understanding the support needs of our customers, and championing those needs through serviceability reviews in the development of new products, as well as enhancements to the existing product portfolio.
• Driving process and quality improvements through sustaining engineering projects and core teams, including documenting requirements and management of project deliverables.

You're the right fit if:

• You’ve acquired 5+ years of experience in customer service realted role, with a focus in systems engineering, technical troubleshooting, and/or product technical support within the ultrasound space.
• Your skills include the ability to multi-task and interact with a variety of people and functions globally, while making sound, quality focused decisions based on customer needs. You also have excellent customer service and teamwork skills. Familiarity/understanding with Windows operating systems.
• You have a bachelor's degree in an engineering discipline or computer science, or have relevant experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re a strong verbal and written communicator and work effectively in a dynamic, interrupt-driven environment.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

within commuting distance to Bothell, WA.