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JPMorgan Senior Product Associate 
United States, New Jersey, Jersey City 
335651679

21.09.2024


Job responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development
  • Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
  • Prioritizes the product backlog & maintains a vision for the product
  • Support the go-to-market and strategic marketing plans for the product
  • Creates a safe environment for experimentation and failures to support fast learning cycles
  • Support our cloud strategy for our information archive platforms

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Product management experience with an emphasis on delivering voice / voice recording solutions to end users and control functions.
  • Knowledge of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
  • Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
  • Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers
  • Experience of building strong, cohesive partnerships with key stakeholders
  • Good interpersonal skills to manage relationships with a variety of partners and stakeholders
  • Experience writing technical stories in JIRA/confluence using industry standard notations

Preferred qualifications, capabilities, and skills

  • Experience in technology product management role within enterprise environment.
  • Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions