Microsoft US Federal Customer Success Account Management 

United States, Virginia, Arlington 

333130481

Required Qualifications

• Currently pursuing or have completed a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field.
• 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • OR equivalent experience.

Preferred Qualifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Other Requirements:

• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
• This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.  As a condition of employment, the successful candidate will be required to provide proof of citizenship, for assessment of eligibility to access the export-controlled information.  To meet this legal requirement, citizenship will be verified via a valid passport.
• Cloud Screening: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 24th, 2025.

• Learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• Learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
• Grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• Understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
• Support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.