JPMorgan Chase Travel - Senior Product Associate 

United States, New York, New York 

332636096

As a Senior Product Associate in Chase Travel, you will lead strategy, development, and experimentation initiatives for all marketing products. This will be supported by data analysis, user research, and customer feedback to fuel the creation of innovative products and continuously improve existing experiences. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities:

• Own and manage the delivery of the product roadmap for a specified area of focus, across web and mobile.
• Serve as the subject matter expert for the product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally.
• Create user stories, test scripts, and acceptance testing criteria.
• Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, operations, servicing, marketing, etc.) on the prioritization and development of product features.
• Manage product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap.
• Refine and iterate the product roadmap based on business objectives, customer research, and analytics.
• Maintain deep knowledge of user experience insights and journeys, and conduct user analysis to anticipate trends and ascertain best practices to provide fresh insights into the backlog.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in a product management role building large-scale enterprise products/systems or products at scale.
• Bachelor’s Degree required.
• Experience moving technical products from inception to delivery and an ability to articulate the impact.
• Experience managing transactional and marketing messaging across digital channels.
• Ability to manage tight delivery timelines and exhibit calmness under intense pressure. Comfortable navigating through ambiguity and change.
• Be a strategic thinker who demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales.
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus, and enhance organizational transformation.
• Data-focused decision-making and quantitative analysis skills. Attention to detail and ability to manage multiple tasks and priorities simultaneously.

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with Product Management and Marketing Automation Platforms.
• Passion for building something new, working across boundaries to implement change, and helping others succeed.
• Familiarity/Experience with Agile build methodologies preferred.
• Attention to detail and ability to manage multiple tasks and priorities simultaneously.