Amazon Support Engineer Concessions Tech Amazon Customer 

India, Telangana, Hyderabad 

331963229

Key job responsibilities
Key job responsibilities
• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services
• Work on operations and maintenance driven coding projects, primarily in Java and Python.
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more services or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON