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Bank Of America Product Consultant Front Line Unit FLU Process Matrix Support United States, North Carolina, Charlotte 330918859
Job Description Details:
Jointly accountable for the development, improvement and the critical deliverables of processes within the Merchant Product & Global Receivables organization, and the development of controls in adherence to the Enterprise Risk Framework. Requires and ability to influence business partners through strong communication skills and an ability to “translate" business, technology, operations and data requirements into sustainable processes with strong controls with established performance metrics.
This position plays a critical role as the day-to-day Product Management support partner to drive out process efficiency and controls initiatives. The person fulfilling this position must be viewed as a trusted advisor, action oriented partner, able to quickly and effectively integrate into situations requiring attention with a strong focus on assessing and responding quickly to meet deadlines.
Responsibilities:
Acts as an ambassador of the risk culture
Critical support partner in the Product organization, providing subject matter expertise focused on process design, delivery, controls and risk mitigation.
Prepare process maps
Identify control points and validating metric effectiveness for product processes, projects and overall change management needs.
Gather and organize data in order to monitor and validate the effectiveness of key controls, mitigation strategies and action plans.
Business process control design, and risk identification support for Merchant Product & Global Receivables business area. This includes timely development and successful execution of metric validation.
Influence business partners (front line unit, business controls, risk, and audit) through strong communication skills in order to successfully build sustainable processes with strong controls with established performance metrics.
Process Design work- Demonstrated ability to map current and future state processes, to identify controls, control gaps and opportunities for improvement.
Engage stakeholders across Merchant & Global Receivables and influence their commitment to achieve Enterprise process, control and risk management deliverables, ahead of stated deadlines.
Executing operational risk efforts, including, but not limited to proactively identifying, escalating and debating control and metric needs, in addition to product process/ control gaps for remediation, including assisting with issue management documentation.
Build strategic plans and work across multiple business areas within Merchant & Global Receivables and across the broader Enterprise Payments organization to implement requirements on target and on time.
Analytic mind set- Formulating data driven solutions, through an ability to identify and assess a variety of data sources and channels. Experience using analytics and critical thinking skills to develop strategies and appropriate controls to remediate risk.
Required Qualifications:
Learn and support others
Minimum of 3 years' of business process and control design/ risk identification related and/ or Line of Business experience preferred.
MS Office products, specifically Excel, Visio, Word and, PowerPoint experience
Pick up new information quickly, working independently as a sole contributor
Multi-task and collaborate on multiple priorities with multiple Stakeholders
Capable of working in a fast-paced, multi-priority environment with the ability to quickly adapt to changing business priorities
Effective planning, prioritization and time management is critical for this role
Flexibility and adaptability to change in scope of role
Desired Qualifications:
Merchant and Global Receivables products knowledge
SPI processes (POP)/ metric process (ORCIT) knowledge
Navigate the enterprise and influence throughout the organization
Bachelor’s Degree or equivalent experience
Skills:
Analytical Skills
Organizational Skills
Detail Oriented
Consultative Skills
Risk Management Skills
Program Management Skills
Time Management
Communication Skills (Witten and Oral)
Presentation Skills
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