US Bank Sales Support Assistant Category & 

Sweden 

330531671

Responsible for being the primary internal support contact and point person for sales personnel and strategic partners. This individual will deliver superior service and support to all internal/external sales staff, as well as sales partner relationships (Strategic Partners, Independent Sales Organizations and Independent Contractors).

The Onboarding Support Administrator will be responsible for performing a wide range of duties, among these are:

• To prepare and deliver new applications generated from Elavon Nordic Sales Team

• Coordinator and support for applications on a daily basis, including, but may not be limited to reviewing problems reported, prioritizing and researching these problems, determining the solutions, and resolving them.

• Review merchant’s applications for accuracy.

• Key responsible for answering boarding team on open issues, pending’s in the application process.

• Key responsible and implementer of approved MIDs and inform partners, merchants and sales of implementation.

• Maintain and update database of existing merchants and partners.

• Acting as primary support contact for internally and for our partners.

• To be a trusted source and backup to our sales persons and assist with common questions and administrative issues.

• Support sales by participating on important customer meetings.

• Responsible for various marketing issues, such as producing monthly newsletters to Partners,coordinatingevents with partners, campaigns etc.

• Main responsible for all translations from HQ in UK.

• Participate as a team member in special projects, usually involving implementation of new routines internally or large projects.

• Develop positive relationship and daily communication internally, with partners and merchants regarding various administrative supporting issues.

• Internal escalation to management of major client problems, as brought to our attention by sales or partners.

Requirements:

• Fluent in both spoken and written English and Swedish

• Education or training from outgoing sales, preferably Partner sales.

Hybrid/flexible schedule: