מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Cisco Technical Consulting Engineer Mexico, Mexico City, Mexico City 328765939
01.05.2024
=== WHAT YOU’LL DO ===
Identify and adhere to cost reduction measures.
Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management).
Maintain knowledge and skill levels required to perform role effectively.
Actively share and develop innovation and automations for continued improvement wherever possible.
SPECIFIC TO THE ROLE OF COMPLEX SERVICE REQUEST ENGINEER, RESPONSIBILITIES MAY INCLUDE:
Support Change Managers on Change Advisory Board (CAB) meetings, whether internal and external.
Validate service request execution process prior to production implementation.
Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline.
MINIMUM REQUIREMENTS
- Possess a BA degree or equivalent experience in a technical field.
- 5+ years of experience in the following areas:
- Managed Services including network operations/technical support role and/or a technical architecture/implementation role with good understanding in core Routing and Switching Technologies.
- Mastery level certification like CCNP/CCIE DC/R&S/SP or equivalent.
- Deep technical experience in Routing & Switching or Service Provider/Data Centre including practical experience on Cisco products OR expertise on SD-WAN(Viptela and Meraki) understanding and good hands-on experience is a must.
- Experience supporting wireless network infrastructures, including Cisco or other competitor's products preferred.
- Strong written/verbal communication abilities. (Being bilingual English-Spanish is mandatory possessing a C1 level, as a minimum. Non-bilingual candidates will not be taken into consideration)
- Handle task priorities while handling multiple customer commitments.
- Work independently with minimal direction.
- Strong interpersonal, organizational, and collaboration skills.
PREFERRED REQUIREMENTS
In addition to the above required skills, experience in some of the following would be an added advantage:
- Scripting and Automation (Python etc)
- Load balancer solutions, including F5, Radware and Netscaler
- SD-A (DNAC)
- Expertise in Load Balancing & Global/DNS Load Balancing technologies.
- Extensive practical experience in design and implementations on Citrix Netscaler and software appliances. Cisco Application Control Engine or F5 preferred.
- Proficiency with L4-L7 Load Balancing NetScaler, Firewall/Security Products preferred.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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