Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

656867523

What You'll Do

Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.

• You will provide support on a world-wide basis
• Work on problems of diverse scope where analysis requires evaluation of identifiable factors
• Provide technology/product/troubleshooting training and intellectual property material as the need arises
• Act as a focal point for customer transport network problem resolution
• Effectively utilize moderate to complex lab setups to recreate and solve problems
• Submit complete and accurate defect reports in the area of expertise
• Interact across TAC teams and development teams at peer level
• Receive minimal direction, no instruction on routine work, and general instruction on new assignments

Who You'll Work With

Optical Technology refreshes with new IP+Optical platforms, below are some examples:

• Optical platforms such as NCS1K, NCS2K, NCS4K. Verizon, ATT, Charter and US Signal are some key customers. This platform brings Optical + IP customers on one single platform and introduces Optical SDN controller

Who You Are

Do you possess all the qualities below? Then Cisco is looking for you.

• Communicate effectively both verbally and in written
• Demonstrated ability to determine problems and deliver known solutions
• Determine root cause and resolution for previously unknown problems
• Ability to work effectively with and provide mentorship to other members of the workgroup
• Experience with handling critical customer issues/problems
• Working with multi-functional teams
• Presentation skills
• Previous Customer Support experience
• Database experience (Oracle, SQL, Sybase)
• Unix experience
• CCOS certification (either SONET or SDH)
• CCNA, CCNP, or higher networking certification
• BS in CS or EE or equivalent experience

Minimum Qualifications

• 4+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc) working with Cisco NCS1K, NCS2K, NCS4K, NCS4200 platforms.
• 4+ years solid understanding of Networking industry, Products and Protocols
• Strong analytical and troubleshooting skill
• Strong Communication skills (Written and Verbal)

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)