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Cisco Technical Consulting Engineer Mexico, Mexico City, Mexico City 38266822
What You'll Dotheir networks while applying troubleshooting techniques that will help them to optimally
and best-in-class technical, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addressesoutcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering troubleshooting methodologies.
Look at some of the activities that you would do:
You will interact with and support our customers remotely.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
Collaborate with teams to help reproduce and resolve customer issues.
While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
Write tutorials, how-to videos, and other technical articles for the developer community.
Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
Who You Are
Bachelor’s degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
English Proficient
Strong analysis fundamentals and troubleshooting skills.
Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
Ability to take ownership for customer success and drive customer satisfaction.
Ability to successfully manage your tasks and complete themin a timely manner.
Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
Ability toidentifynetwork topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
Willingness to learn new skills to support different technologies and adapt to business needs.
Strong ability to work with different cross-functional teams.
Technical Profile:
You have done at least two of the following activities:
Analyze traffic and packet flows using packet analyzer such as Wireshark.
Administrate andtroubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
Server virtualization using VMWare, MS Hyper-V
Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
Hands on experience on the following:
- STP, VPC,Fabricpat
- Network Management Protocols: PTP, NTP, DNS, DHCP
- Quality of Service:Queing,policing, shapingLayer 2 Security features: port security, privatevlans.
- EIGRP, OSPF, ISIS, MBGP, PBR, BFD.Layer 3 Security features: ACL, DAI, IP source guard, RPF
- Monitoring Services:Netflow and Sflow
- VRF routing
- Multicast protocols: PIM, IGMP, Auto-RP, BSR, static RP
- Overlays: VXLAN, EVPN, OTV, MPLS, Segment Routing
- IPV6
- MDS - SAN - NAS
- Configure, implement, and troubleshoot API-based
- Programming skills in Python and scripting.
You have any of these certifications (not mandatory):
- CiscoDevnetAssociate.
- CCNP Data Center.
- VMWare Certified Professional (VPC-DVC)
- Red Hat Certified System Administrator (RHCSA)
- Any other industry related certification
Weekend Day, etc.) In a rotational setup.
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