Citi Group Issue Quality Coordinator Lead - Senior Vice President Tampa 

United States, Florida, Tampa 

32746785

About Citi:

The Issue Quality Coordinator Team Lead is accountable for the management of a team of professionals responsible for quality reviews of information and cyber security issues globally. Requires a comprehensive understanding of information and cyber security. Excellent communication skills required to negotiate internally, often at a senior level. Exercises control over resources and planning. Involved in short- to medium-term planning of actions and resources for own area. Management responsibility of a team, including management of people, to include performance evaluation, compensation, hiring, disciplinary actions and terminations.

Responsibilities:

• Accountable for management ofissue quality coordinator team for cyber and information security issues
• Leads and directs a team of 5 professionals
• Requires a comprehensive understanding of information and cybersecurity.
• Applies in-depth understanding of issue management principles to ensure that quality reviews are comprehensive.
• Oversees issue closure validation to confirm the effectiveness of risk mitigation activities.
• Participate in enterprise-wide governance forums which are inclusive of the 1st, 2nd and 3rd lines of defense.
• Define key performance indicators and metrics to track team performance.
• Perform thematic analysis of quality concerns identified.
• Provide supervision of the team's efforts and assist with prioritizing and addressing roadblocks encountered
• Interface with stakeholders to facilitate quality reviews.
• Define a communication strategy for Issue Owners and Issue Coordinators, including developing collateral materials and hosting stakeholder information sessions.
• Support the development of internal tools and dashboards and participate in user testing of the global issue management system.

Qualifications:

• 10+ years experience in Cybersecurity / Information and people management
• 3+ years experience in executing quality assurance / control reviews
• Excellent communication skills required to negotiate internally, often at a senior level.
• Effective organizational influencing skills required.
• Management responsibility of a team, including management of people and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations.
• Excellent problem-solving skills.
• Ability to see the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvements
• Business Information Security Officer (BISO) experience a plus
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus.

Education:

• Bachelor’s/University degree or equivalent experience, Masters degree a plus

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the