Salesforce Services Business Strategy Director - Sales Cloud Telco Industry 

United States, California, San Francisco 

324857661

Job Category

Job Details

Key Responsibilities:

• Responsible for building strategic relationships with our most senior C-level customers to significantly help guide them in addressing their transformational Sales Cloud and Data Cloud needs
• Accountable to create various degrees of appropriate transformational strategic visions, digital maturity assessments, roadmaps, customer & user experience journey maps, and other strategic recommendations - with the expectation of also bringing these experiences to life.
• Be the catalyst for change between technology, brand, and business - with a strong skill in working with Sales Cloud and Data Cloud technology.
• Partner with Industry Portfolio Leads on new business by identifying new business opportunities and connecting the appropriate abilities needed to support
• Support business development in pursuits, solutions, estimation and high level staffing plans
• Use compelling storytelling and future visioning to drive consensus, alignment, and implementation of visions.
• Drive a culture of business value-driven decision making and measurement.
• Partner with cross-functional teams, agencies, and partners - up to an executive level.
• Develop thought leadership, being a champion of innovation and standard methodologies.
• Provide leadership for teams within the Sales Cloud workstream.

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
• Talent Management: Has a passion for building great teams - validated ability to develop others who have significantly contributed to company success with a history of building strong project delivery. Champions talent beyond own organization.
• Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting edge technology trends.
• Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business.
• Builds Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.
• Lead & Adapt to Change : Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.
• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges.

Desired Skills & Experience:

• 15+ years experience, with 8+ years leadership experience inside the Telecommunications Industry.
• Consulting experience inside of Consulting firms or Service Integrators.
• Salesforce Sales Cloud product knowledge and expertise as well as knowledge of Salesforce products and ecosystem - at an enterprise level.
• Experience leading teams at a Director+ level and comfort combining business case evaluation, idea-to-reality planning, analysis-led insight development, and strategy to build best-in-class programs.
• Experience delivering to large groups, and executive level marketers, Comms or Tech industry experience highly preferred.
• Proficiency in Google Workspace suite, including Slide development, and digital collaboration tools like Miro, Mural, or similar.
• Strong written and verbal communication skills - with an emphasis on compelling storytelling and visualization skills (virtual and onsite presentations or workshops).
• Design and facilitation of workshops, user testing, and research sessions.
• Strong analytical skills, or the ability to translate large and complex sets of information into simple digestible stories.
• A commitment to listen and learn with empathy and a curious approach to problem solving.
• Confident, strategic leader with consistent track record of ownership and accountability in your career.
• Bachelor’s or advanced degrees, or equivalent in work experience.

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