Gong Director Services Strategy 

United States, California, San Francisco 

143457937

As Director of our services GTM strategy, you will play a key role in driving Professional Services revenue globally and ensuring increased customer adoption by defining and taking to market PS offerings that deliver valuable business outcomes to our net new and existing customer base. You will manage a small, global team of service architects

• Oversee and manage team of global Pre Sales Solution Architects (Our Professional Services Sales Team)
• Own Services bookings number, pipeline reviews, and services strategy for Gongs largest and more strategic customers
• Partner with enterprise account executives to pitch and sell the value of our Services as a differentiator and negotiate and sell our Service offerings
• Develop, define and launch Professional Services offerings that help enable and directly drive customer adoption of Gong solutions to the end user persona(s)
• Define differentiating offerings for Commercial, Enterprise, and Strategic accounts that drive business outcomes as well as one time and recurring revenue.
• Partner effectively with global, cross-functional stakeholders:
  • Product and Engineering to understand future roadmap and define Professional Services offering to support adoption for our customers, as well as provide feedback on market trends and opportunities
  • Operations to measure and track all launched offerings success with regards to customer adoption and company P&L
  • Customer Success and Enablement to position Professional Services as a value add to our install and net new customer base driving adoption of the Gong.io platform
  • Sales leadership to articulate the value of Services and drive internal initiatives to drive the sale of Professional Services based on outcome selling

• 10+ years of experience working in and leading SaaS Professional Services teams, delivering successful Customer and Company business outcomes
• 5+ years of experience in developing, defining, and taking successful Professional Services offerings to market
• Proven ability to create and embody a raving fans culture that delights customers and employees in innovative ways.
• Polished and effective communicator with strong executive presentation skills.
• Demonstrated ability to develop and maintain C-level relationships.
• Proficiency working with globally distributed teams and working across functional to drive Customer and Company success
• Previous B2B SaaS and enterprise software experience.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.