Wells Fargo Lead Loan Servicing Representative 

United States, Arizona, Chandler 

319543986

In this role, you will:

• Support performance and overall effectiveness of Credit teams and external clients, as well as cross-group administrative operations
• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
• Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation
• Prioritize work and provide day to day work leadership and mentorship to Credit teams
• Provide guidance and subject matter expertise to immediate Loan Servicing team and functional area on wide range of loan servicing activities
• Interact and communicate with agencies, investors, insurers, and all levels of management, staff, and cross-business units
• Provide training to less experienced individuals

Required Qualifications:

• 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to coordinate multiple tasks and distribute complex work
• Effective organizational, multi tasking, and prioritizing skills
• Quality review skills
• Leadership experience including training and providing performance feedback to staff/managers
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Experience in building strong teams with a culture focused on partnering across groups, customer service and focus on managing a pipeline
• Strong attention to detail and accuracy skills

Job Expectations:

• Department operation hours are Monday-Friday, ranging from 7am-4pm. This position will work 3 days in office and 2 days remote
• Position may work rotational Saturdays as needed, all scheduling based on business need

Experience in Auto Servicing and systems used in Auto Servicing are preferred but not required

16 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.