Vastdata Services Operations Center SOC Operator 

United States 

318420126

"VAST's data management vision is the future of the market."- Forbes

As a SOC Operator, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 operations environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.

Responsibilities:

1. Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
2. Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
3. Perform initial investigation and diagnosis of problems, escalating complex issues to support.
4. Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
5. Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
6. Conduct routine checks and audits to identify potential problems or vulnerabilities.
7. Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
8. Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage in the SOC.
9. Maintain up-to-date knowledge of VAST Data Platform technologies via prescribed hands-on training modules.
10. Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
11. Provide excellent customer service to internal and external stakeholders during incident resolution and communication.