Boston Scientific Global Security Operations Center Operator 

United States, Massachusetts, Marlborough 

714514307

About the role:

In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.

Your responsibilities will include:

• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
• Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
• Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
• Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
• Monitor access control and CCTV systems for alarms and coordinate appropriate response
• Draft and send emergency mass notifications and other crisis communications

Required qualifications:

• HS diploma, GED, or international equivalent
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to stay calm during stressful situations.
• Minimum 3 years’ experience in security, law enforcement, military, or related field, with customer service experience.
• Knowledge of Microsoft Office suite software programs.

Preferred qualifications:

• Bachelor’s degree preferred
• Previous experience working in a GSOC or control room environment
• Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
• Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.