Principal Responsibilities:
; You will monitor your accounts’ health and proactively identify and mitigate churn risk, and function as a voice of the customer and provide feedback on how our solutions can better serve our customers.
Must Have
- Minimum of 10 years of experience with thorough knowledge of Service type of business and or customer success processes
- Experience working in a multi-national, matrixed organization.
- Business fluent in spoken and written English, additional languages an advantage
- Strong PowerPoint and Excel Skills
We Value
- Bachelor’s degree in business, Technology, or another related field
- Customer Success experience
- Experience with SFDC
- Experience with SAP
- Strong understanding of service business financials
- Strong understanding of digital service operations and cybersecurity threats and solutions.
- Strong understanding of service operations and its metrics, besides good knowledge on service processes, systems, and tools.
- Enthusiastic about change and change management. Able to effect change and drive results through leadership, collaboration, and influence.
- Can quickly earn the respect of internal and external customers and all levels of management by demonstrating solid knowledge and expertise.
- The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
- Self-motivated with focus on results and sense of urgency
- Building Technology Projects & Services industry experience
Additional Information - JOB ID: HRD233601
- Category: Customer Experience
- Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
- Exempt