Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination.
WHAT YOU’LL DO
- Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
- Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
- Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs cross-functionally (i.e.. Product Management and Support).
- Offer insights regarding the availability of new features in Wiz.
- Facilitate escalations for more complex or technically challenging issues.
- Collaborate with Wiz Sales and Renewal teams to secure contract renewals.
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
WHAT YOU’LL BRING
- 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
- A willingness to learn both cloud and cyber security technologies.
- Understanding of cloud services, architectures, and security best practices.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
- Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
incentive compensation
The annual base salary range for this full-time position is listed below.
US Base Pay Range
$104,000 USD
