EY Service Delivery Manager Digital Engineering 

Singapore, Singapore 

308747696

Key Responsibilities:

• Service Delivery Management: Oversee and manage the delivery of services to clients, ensuring that services are delivered on time, within scope, and within budget.
• Client Relationship Management: Act as the primary point of contact for clients regarding service delivery matters. Build and maintain strong, long-lasting client relationships.
• Team Leadership: Lead and manage the service delivery team, including hiring, training, and performance management.
• Process Improvement: Continuously improve service delivery processes and procedures to enhance efficiency and client satisfaction.
• Quality Assurance: Ensure the quality of services delivered meets or exceeds agreed-upon standards and client expectations.
• Issue Resolution: Proactively identify and resolve issues that may impact service delivery or client satisfaction.
• Reporting: Prepare and present regular reports on service delivery performance and metrics to senior management.
• Financial Management: Manage service delivery budgets and ensure cost-effective delivery of services.
• Compliance: Ensure that all service delivery activities comply with relevant laws, regulations, and industry standards

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Proven experience as a Service Delivery Manager or similar role.
• Strong understanding of service delivery processes and best practices.
• Excellent client-facing and internal communication skills.
• Strong leadership and team management skills.
• Ability to manage multiple projects and clients simultaneously.
• Strong problem-solving and negotiation skills.
• Proficiency in project management software and tools.