SAP Global RISE Adoption Advisor 

United States, Pennsylvania, Newtown Township 

30862214

This role will require working with customers who have hybrid ERP system landscapes with a mix of on-premise platforms, private and public cloud solutions/services, therefore proven experience in these areas will be essential, with S/4 knowledge being of primary importance.

The core Tasks will typically include but are not limited to:

• Work directly with the Global Head of RISE Adoption Advisors on strategic customer engagements and internal programmes such as GtM, process improvement, etc.
• Working with account teams in the pre-sales phase to provide guidance and support to customers, partners and SAP VATs regarding RISE post sales delivery and support models.
• Become proficient in the RISE Cloud Framework as the key tool to leverage discussions with customers and partners.
• Engage with and orchestrate RISE end to end customer journey activities across account teams, CSS, ECS, CS&D and PES, including other SAP organisations and stakeholders as needed.
• Understand customer post sales and operational concerns, and how to leverage SAP teams to address them.
• Map customer RISE project and operational activities into the RISE adoption tool through collaboration of workshops with the internal VAT, Customer teams and partners.
• When necessary, can act as a “troubleshooter” to remove blockers to Adoption progress and engage with customers up to C-Level as required.
• Defining and running SAP internal governance and checkpoint meetings on behalf of the Global RISE Cloud Advisory Team
• Providing updates to key internal stakeholders via appropriate channels
• Improve stakeholder understanding and adoption of RISE through developing trusting and deep relationships with multiple SAP stakeholders and our Partner ecosystem.

SKILLS AND COMPETENCIES

• Strong ability to translate between technical and non-technical audience with confidence.
• Strong engagement management, relationship building and de-escalation skills.
• Excellent presentation, communication, and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel.
• Strong customer focus and empathy for customer situations
• A self-starter, with energy, drive and the ability to manage multiple priorities.
• Knowledge of SaaS models and Cloud mindset.
• Proven ability to work with senior stakeholders – customers and SAP-internal.
• Ability to collaborate in a cross-LoB environment, working in a virtual/remote mode.
• Strong project managements skills with focus on transformation projects
• Hands on experience with customers in pre-sales, projects, de-escalations
• Strong SAP portfolio knowledge, both on-premise and cloud and understanding of how solutions enable business processes and drive value
• Strong communication skills, both written and verbal, up to the executive level
• Fluency in written and spoken in English.
• Action bias, with ability to translate customer needs and challenges into concrete action plans and rapidly execute them.
• Ability to effectively engage with teams that may have a high level of geographic, cultural and other diversity.

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience.
• Proven multiple S/4 implementation experience.
• A proven track record in delivering multi-disciplined projects spanning on premise and cloud will be highly regarded.
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is useful but not essential for this role
• Accustomed to working in an international and global virtual matrix organization.
• Experienced in the area of IT service providers and Service delivery.
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure, cloud operation processes and SAP’s support portfolio
• 5+ years’ experience in a customer-facing role
• 5+ years of professional experience in SAP Operations / Consulting / cloud-related experience.
• Broad customer business perspective, knowledge of end-to-end process and complex business transformation experience
• A strong network within SAP, both with on premise delivery teams and cloud delivery teams
• Experience of presales engagements and sales processes within SAP
• Good overall commercial awareness of services commercials, on premise project delivery commercials and cloud delivery commercials
• Knowledge of S/4 migration and conversion approaches, challenges, etc.
• Proven knowledge in migration to cloud, cloud architecture models and hyperscaler scenarios
• Good knowledge of the SAP RISE solution portfolio including both Public and Private platforms.
• Good understanding of the change management challenges around IT outsourcing scenarios.
• Experience working with multiple stakeholders, interconnected workstreams and organizations in multiple reporting lines.

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