IBM IBM Critical Strategic Account Manager 

India, Karnataka, Bengaluru 

301203046

• The CSAM will lead and project manage escalated and critical client issues to resolution. They will drive the creation of RCAs and provide input to improve the overall client experience.

Required Technical and Professional Expertise

• Problem solving
• Customer Service and Collaboration/Teamwork are critical in this role.
• Requires the ability to communicate clearly with Internal and
  external clients in spoken and written communications.

Preferred Technical and Professional Expertise

• Requires excellent coordination and organizational skills, able to lead diverse teams and multi-task within a team business network environment. Project Management skills are valuable.
• Experience and understanding of IBM Cloud Environment, WAS, Azure.