This is a diverse role that includes:* Supporting ongoing development of our tools and systems for processing of feedback* Designing, implementing, and evaluating algorithms and models to enhance the performance and capabilities of our systems.* Directly contacting external customers, internal program management, and engineering teams* Monitoring pre and post-release public feedback to identify customer critical issues the field* Reporting on progress of seeding programs, assessment of incoming feedback, and other project status* Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis* Reviewing bugs and working with engineering teams to isolate and appropriately prioritize response* Identifying trends and insights from large and complex data