Wix Customer Care Expert - English 

Ukraine, Kyiv 

300623121

Monday - Friday, 2 PM - 11 PM

*if you are working evening shift (2 PM to 11 PM) from the office, working hours are adjusted because of the curfew to 1 PM-10 PM

• Work with users to determine their needs and help them reach their business goals and enhance their online presence.

• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.

• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.

• Be an advocate for our technical products and services, being able to explain their functionality and value

• Develop expertise in Wix products and stay up to date with new features and improvements.

• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.

• Analyze user behavior and relevance to determine their effect on user satisfaction.