Wix Customer Care Expert English speaker 

Ukraine, Kyiv 

203954539

We are currently hiring for the following shifts:
Tuesday–Saturday, 2PM–11PM
Sunday–Thursday, 2PM–11PM

• Work with users to determine their needs and help them reach their business goals and enhance their online presence
• Manage email, phone, chat and/or other communication channels as a primary contact for Wix users
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps
• Analyze user behavior and relevance to determine their effect on user satisfaction

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