JPMorgan Asia Cash Operations - Payment Lifecycle Manager/Vice President 

India, Karnataka, Bengaluru 

297720486

Wholesale Payments Overview

• World's largest wholesale payments network – Treasury Services, Merchant Services, Trade and Commercial Card.
• Clients make payments anywhere in the world, in any currency using any method of payment.
• Complete suite of products and services (Payments, Liquidity, Trade and Finance) with real-time insights and expert client advice.
• Payment solutions that cover the full spectrum of treasury and payment services, enhancing ability to manage cost, complexity and risk.
• Within Treasury services, Cash Operations delivers cash management, liquidity and escrow services. These allow clients to execute local and cross-border payments, as well as manage their working capital effectively.
• The candidate will be part of Asia Cash Operations. As Vice President, the candidate will be directly responsible for the day-to-day operations, including transaction processing – payments and receivable, ecommerce payments. The candidate will be leading a 35 member team who provide payments & clearing services encompassing multiple markets across APAC.

Job Responsibilities:

• Manage overall KPI’s and KRI’s of the processes.
• Responsible for overall management and oversight of the assigned branches
• Responsible for team performance; training and feedback
• Exhibits full knowledge and thorough understanding of the entire Cash Operations functions across multiple locations.
• Perform Operations impact analysis and assessment on new business initiatives, including capacity consideration, operating model, regulatory obligations, and control processes.
• Ensure sufficient internal controls and procedures to minimize risk – able to drive the risks and controls agenda including working with local operations managers on external and internal audits/regulatory reviews/inspections
• Manage communication of status updates to stakeholders and Senior Management through scorecards and tracking of milestones and critical path.
• Keeps abreast of new technologies and applications, and their implications for assigned area.
• Recognize and drive regional improvement opportunities arising from local/global situations.
• Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally.
• Implement and maintain robust controls and procedures to mitigate operational risks
• Build exceptional relationship with business partners and stakeholders.
• Ensure implementation of best practices across the assigned branches
• Execute regional projects across the branches in Asia.
• Collaborate with cross-functional teams, including Tech, Relationship Manager, Treasury for efficiency and effectiveness in day to day operations

Required Qualifications, Skills and Capabilities:

• University/Masters Degree with at least 10 years Treasury Services business and Operations experience with good understanding in Payments services. Prior experience working in these fields are preferred.
• Full understanding of Treasury Services business, operations and technology strategy
• Working knowledge of various aspects of International Payment Processing Operations.
• Working/Expert Knowledge of SWIFT / ISO & international payment conventions & practices is a must.
• Willingness to take ownership and accountability to deliver business goals – execution to achieve specific desired results.
• Proven leadership experience and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectives.
• Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss.
• Strong commitment to providing high standards of quality client service & Commitment to excellence and accuracy, with an ability to make decisions in a fast-paced environment.
• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes, or requirements.
• Effective time management skills to meet strict deadlines and team objectives.
• Ability to effectively address and manage conflict.
• Ability to communicate pro-actively and openly with internal and external business partners – to executive level.
• Ability to communicate concepts and ideas, both verbally and via documentation, and be able to defend their validity and target messages to different audiences.
• Proven ability to implement and manage change across direct units as well as remote units.
• Strong Risks and Controls mindset. Proven track record in handling audits and regulatory requirements
• Strong team player and be able to work with functional partners/stakeholders to deliver results.