Asia Core Cash Operations is responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. As a Cash Operations TL, you will be directly responsible for the day-to-day operations, including transaction processing – payments and receivable; ecommerce payments.
Job Responsibilities:
- Responsible for processing electronic, manual transactions and reconciliations.
- Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures.
- Implement and maintain robust controls and procedures to mitigate operational risks, prevent errors.
- Timely mail correspondence with internal and external clients.
- Collaborate with cross-functional teams, including Tech, Relationship Manager, Treasury for efficiency and effectiveness in day to day operations
- Follow escalations matrix for identified issues.
- Assist in issue resolution and providing incident report in case of errors.
- Identify training and development needs for team members to enhance their skills and capabilities.
- Ability to cross train across multiple processes.
- Perform product verification tests (PVTs)
- Responsible for driving assigned projects for process improvements
Required Qualifications, Skills and Capabilities:
- Bachelor's/ Post Graduate degree in finance, accounting, business, or related field.
- Minimum of 5 years of experience in cash operations, payments processing, or financial services.
- Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
- Working knowledge of various aspects of International Payment Processing Operations. Working/Expert Knowledge of SWIFT / ISO & international payment conventions & practices is a must.
- Excellent analytical, problem-solving, and decision-making skills.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
- Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards.