Akamai Senior Technical Account Manager Microsegmentation 

Japan, Yokohama 

29761404

Partner with the best

Use your technical expertise to optimize Guardicore, enhancing security with micro-segmentation, ZTNA, and DNS Firewall protection.

As a Technical Account Manager Senior, you will be responsible for:

• Acting as the dedicated technical resource, assisting the customer with platform configuration and use case strategy
• Advising technical challenges and collaborate with Guardicore's services and support teams to ensure speedy resolution
• Creating a complete picture of a customer's environment, processes and deployment characteristics
• Developing a success plan to align with customer objectives, driving value and growth for the customer
• Advocating for customers by coordinating with product, support, and services teams for long-term success.
• Maintain operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health

Do what you love

To be successful in this role you will:

• Have experience Enterprise Networking, Cyber Security or DevOps, in a customer facing role
• Demonstrate a working knowledge of networking protocols and basic cyber security principles
• Have troubleshooting and deployment experience with Windows and Linux environments
• Experience in building solutions with basic scripting and API (i.e. Python and REST)
• Proven ability to build relationships across all levels, from CISO to security engineers.
• Demonstrate communication and presentation skills

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.