Truist Quality Improvement Business Analyst 

United States, South Carolina, Greenville 

296983905

Regular or Temporary:

English (Required)

1st shift (United States of America)Monitors and analyzes data and documents for quality and associated risk to which business process is subject. Ensures compliance with corporate risk, regulatory and/or investor requirements. Monitors and analyzes transactions for data quality, risk, client experience, and workflow efficiency. Participation with complex review/audit or remediation.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives. Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis. Identify root cause, gather requirements and provide recommendations for identified issues by collaborating with Stakeholders including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending Administration, Risk Management Organization, Model Risk Management, Internal Audit, external auditors and consultants to elicit business needs, gather requirements and offer solution. Prioritize analysis of exceptions, findings, reports, processes, controls and technology for optimum deployment of mortgage resources for increasing profitability and reducing risk. Develop competitive industry studies, key performance indicator (KPI) metrics and key risk indicator (KRI) metrics. Effectively summarize and present findings and project results to Mortgage leadership. Engage with subject matter experts (SMEs), business partners, technology group and others to develop clear and accurate reporting, process maps, financial insight, operational support and analysis. Demonstrate a positive organized, efficient, detail-oriented and creative mindset in all work activities. Perform work with autonomy

Process Flows

Research and Root Cause Analysis

Develop new tests and updating current test – test plans, reference guides

Control Development and Testing

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Accounting, Finance, Mathematics, Computer Science, Economics, or equivalent education and related training preferred or equivalent work experience Zero to two years of experience in any combination of finance, operations, risk management, quality assurance, consulting, product development, project management, banking or equivalent (experiential advanced degrees may reduce this requirement) Excellent decision-making and verbal skills Ability to synthesize complex data and deliver findings in a simple and easy to read format Demonstrate ability to listen, ask questions and comprehend new or complex mattersDemonstrate proficiency in basic computer applications, MSP, and Microsoft Office software products, particularly Excel, PowerPoint and Visio