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Apple Contact Center Coach Retail Customer Care 
Israel, Jerusalem District, Jerusalem 
296618392

06.04.2024
Key Qualifications
  • Track record in identifying performance gaps and assessing coaching needs
  • Experience with performance data analysis, reporting tools
  • Ability to apply tools and learning solutions to address specific learning and performance needs
  • Critical thinker who is able to ask probing questions and collect deep insights before forming solutions
  • Develops relationships with stakeholders to allow for collaborative problem-solving
  • Design and implement coaching and leadership development programs
  • Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action
  • Ability to work efficiently on multiple projects simultaneously; prioritizes to meet tight deadlines
  • Strict adherence to company policy on confidential materials
  • Coaching qualification is highly desirable
  • Japanese and English proficiency is a must
Education & Experience
All candidates who meet the key qualifications are encouraged to apply.
Additional Requirements
  • *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.