Payoneer Contact Center Shift Manager 

Israel, Center District, Petah Tikva 

764215500

What you’ll be spending your time on:

You will take control and operation of the telephone and computer systems - r

For this role you are also:

• Developing strategies online to ensure that our customers are answered within our service level agreement.
• Implementing different motivation techniques to maximize the amount of inquiries handled by our associates.
• Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services.
• Coordinate globally between our different operational teams and hubs to ensure a successful shift
• Report to the business about our KPIS
• Handling online crisis events in order to ensure the fastest recovery and minimize the effect on our customers .
• Utilizing our tools and dashboards to monitor our shifts effectively
• To develop creative solutions during the online shift
• To provide a professional and engaging atmosphere for our associates on the shift.

Have you done this kind of stuff?

• 2 - 3 years previous experience in a similar role
• Pervious experience in large call centers
• Strong managerial skills
• High English level
• Self-learning ability
• Responsibility and ownership taking
• Problem-solving ability
• Creative thinking and innovation
• Proficient in MS Office
• Proficient Excel
• Excel under pressure