Siemens MR CT MI Regional Customer Service Modality Manager Saudi Arabia 

Saudi Arabia, Riyadh Region, Riyadh 

296397689

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Your role:

• Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services.
• Plan and draft the annual Healthcare target agreement and the quarterly business reviews.
• Plan and implement the service budget within the assigned modality by including the installed base, the contractual/non-contractual work and the sales programs in accordance with the basic conditions provided by the Service Lead.
• Ensure efficient execution of all CS Business Management Processes related to the assigned business unit and products in order to drive CS Revenue and market growth:

• • Market analysis and competitive transparency.
  • Customer base analysis and business potential identification.
  • Contract management.
  • Service portfolio, offerings and pricing.

• Provide sales support to the local sales organization / product manager.
• Ensure technical collaboration and knowledge transfer during sales offers and projects.
• Convert BU / product related options / upgrade and applications into local market requirements.
• Support the field force in any specific issues related to the assigned modality.
• Inform the field about developments, strategies and market programs.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Focusing on high volume businesses and contracts, as well as on key customer relations.

Your expertise:

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• 5+ years of successful experience in service management within the MR, CT, MI Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to read, analyze and translate into action financial profit and loss statements.
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications, PowerBI and some reporting tools.
• Prior experience in leadership and people management is highly advantageous.
• Fluent in English Language.