Siemens Customer Service Engineer - `` Abha Saudi Arabia CT & MI Saudization 

Saudi Arabia, 'Asir Province, Abha 

408352202

Your role:

• Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assist with other products under the supervision.
• Execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner.
• Reports to the Customer Care Center Manager for operational affairs (Matrix Organization)
• Responsible for their detailed functions described below and within the individual targets and performance parameter
• Supporting the SERVOR Service process and ensuring optimal performance in all process activities related to within his/her area of responsibility
• Escalate incidents according to the defined parameters and inform The Customer care Center of all escalation issues
• Inform Uptime Service Center of all escalation issues
• Report any customer complaints with proper documentation to the CCC
• Ensure the proper use of tools & test equipment and report the usage on any related service report.
• Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

Your expertise:

• Bachelor’s degree in biomedical engineering or related fields.
• Previous experience in a similar role from 0-2 years of Experience and fresh graduates are welcome to apply
• Computer Skills (Microsoft Office Application)
• Fluent in English &Arabic (Speaking, Writing and Reading)
• Analytical, precise, pragmatic, enthusiastic, result-oriented, and commercial awareness
• Flexible to travel across the kingdom.
• Based in Abha or willing to relocate there.