Essential Duties and Responsibilities:1. Serve as liaison to Operation teams to develop solution capabilities (requirements, user testing, etc.) to support Retail Fulfillment programs. Partners with key partners to solicit customer and associate feedback to identify program improvement opportunities for implementation. 2. Act as a liaison between the business teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are complete and met by the proposed technology solutions3. Drives the design, development, implementation and management of procurement/ materials solutions for Customer4. Work with business leads to define and run business process and technology roadmaps in support of long-term divisional strategies5. Lead change. Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach.6. Provide functional domain expertise7. Lead complex projects to major milestones. Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding.8. Develop and maintain key project governance documentation to ensure the proper amount of structure is applied to enable project success9. Capture and synthesize detailed, global business requirements and design specifications10. Facilitate project-related testing, roll-out, training, and post-mortem work11. Assess current and develop and implement future business processes. Apply analytical skills to rationalize change.12. Provide timely updates and elevate critical risks to project, management and senior executive teams13. Define and implement KPIs for operational metrics. Identify key success measures for projects being implemented.14. Addresses escalations, quickly assess and develop root cause analysis and problem solution for operations escalations