JPMorgan Technology Support III Core Banking Mission Control 

Singapore, Singapore 

291915146

Job responsibilities

• End to End application support for Retail, Consumer and Core Banking applications on Mainframe (Batch and Online)
• Manage Distributed Applications developed and hosted on JAVA, UNIX, ORACLE/DB2/SQL SERVER etc., as well as Middleware systems like IBM MQ (Mainframe Queues,), JMS etc.
• Mitigate incidents in Production environment to reduce downtime for customers
  Drive Technical Bridges with information from monitoring and other specific tools
• Perform deep dive analysis and troubleshoot complex production issues independently (Detection, Triage, Mitigate and Resolution)
• Leverage tools expertise to perform targeted flow-triage during major incidents
• Evaluate relevant risks while providing timely resolutions to an issue/incident
• Participate in disaster recovery planning and test executions
• Assist with identification, coordination, and implementation of initiatives/projects and other activities that could optimize mission control operations
• Support follow-the-sun model - this role is based in Singapore with a 12-hours shift pattern, from 7:30 AM to 7:30 PM Singapore time

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimum 3 years of Applications Support or related experience
• Basic knowledge of application development - Mainframe, Java, UNIX
• Strong technical background in Mainframe (COBOL, JCL, PRC, PRM, Copybook, IMS, CA-View, DB2, File-aid, File Mover, NDM, MQ Series, Abend Aid, CICS etc)
• Experience in Scripting languages like UNIX shell, Perl, Python, Ruby or similar tool, Application deployed on Web and App Servers (Apache, WebSphere, Tomcat and WebLogic), Cloud technologies (AWS, Dockers & Kubernetes), configuring monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows
• Solid knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
• Good communications skills to manage global bridges and write executive notifications
• Experience working with geographically distributed and culturally diverse work-groups
• Hands-on with technical operations in high pressure shift environment
• Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands
• Ability to provide weekend support as part of shift-based coverage

Preferred qualifications, capabilities, and skills

• Familiarity or strength in ServiceNow, HPSM or equivalent IT service management tool
• Site reliability engineering (SRE) practices and principles
• Kubernetes dockers and Kibana
• System Automation (i.e. AaaS)
• JIRA, AWS Cloud, Kubernetes