SolarEdge Technical Support - Subject Matter Expert 

United States, California, Roseville 

291348989

Duties and Responsibilities:

• Answer inbound calls to troubleshoot SolarEdge products (including, but not limited to, battery, BUI, Energy Hub and Commercial products)
• Follow up with customers via phone or email as needed to ensure 100% satisfaction
• Schedule calls when needed for a better customer experience while remaining organized
• Attend weekly training’s specific to the Subject Matter Expert team
• Remain up to date on all new issues and trends relating to these product lines
• Process RMA’s for damaged or faulty hardware
• Maintain open case load to ensure fast response times to customers
• Solve technical issues with a higher level of permissions on internal software and tools
• Review and escalate any trends found with our products to the Tier–II team
• Enforce standards of high quality, written and verbal communications to our customers
• SREC and Grid Services